Privacy Policy

This Privacy Policy describes how MAGE SAS, a simplified joint-stock company with a capital of €6,000, headquartered at 126 Rue Perronet, 92200, Neuilly-sur-Seine, registered with the RCS of Nanterre under number 930066402 (hereinafter “MAGE” or “we”), collects, uses, and protects the personal data of users (service providers and clients) on its application and websites (agencemage.fr and agencemage.com).

By using our application, you accept the terms of this policy.

 

1. Collection of Personal Data

 

We collect information about you when you use our application, including during registration, service booking, or messaging services. The collected data includes:

• Identification data: name, first name, email address, phone number.

• Service-related data: residential address (for clients) or service location (for providers) to suggest local recommendations.

• Payment data and IBAN: payment details for clients are handled securely through our partner Stripe. Providers must provide their IBAN for the transfer of collected funds to their wallet. The IBAN is retained only for the purpose of processing transfers.

• Technical data: information related to your device (IP address, browser type, operating system).

• Data collected via the quote generator: If you enter information (surface area, frequency, location details) to generate a quote, this data is collected to provide an estimated price and, if validated, to establish a contract. This information is retained as necessary for processing your request or, in case of contract approval, for execution and legal compliance.

 

We process this data based on the legal grounds set out in Article 6 of the GDPR:

• Performance of a contract (account management, payment processing, service booking, cleaning services).

• Compliance with legal obligations (URSSAF declarations, tax management, etc.).

• Legitimate interest (service improvement, application security).

• Consent (for marketing or advertising notifications).

 

2. Use of Collected Data

 

The personal data collected via our application is used for the following purposes:

• User account management: to provide access and manage provider and client accounts (legal basis: contract performance).

• Personalized recommendations: to suggest providers or clients near your residence or service location (legal basis: contract performance or legitimate interest).

• Payment processing: to manage financial transactions via secure payment service providers (legal basis: contract performance + legal compliance).

• Internal messaging: to facilitate communication between providers and clients for scheduling and service management (legal basis: contract performance).

• Service improvements: to analyze app usage and enhance features and user experience (legal basis: legitimate interest).

 

3. Location and Geographic Recommendations

 

MAGE does not use real-time geolocation. However, we use the residential addresses (clients) or service locations (providers / business clients) you provide to recommend nearby providers or clients.

This data is used solely for recommendation purposes and is never shared with third parties for advertising purposes.

 

4. Messaging and Communications via the Application

 

When you communicate through the integrated messaging tool to schedule appointments or discuss services, these exchanges are recorded and may be used to facilitate service execution. Messages are retained as long as necessary to ensure smooth service operations and comply with legal obligations.

 

5. Data Retention

 

Your personal data is retained only as long as necessary for its intended purposes:

• Application usage data: retained for the duration of your account use.

• Payment-related data: retained for the period required by applicable legislation (e.g., 5 years for financial transactions).

• Messages: retained for 12 months from the last interaction.

• IP addresses and technical logs: retained for the period strictly necessary for security and application performance (e.g., 6 months), unless specific legal requirements apply.

 

6. Data Security

 

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, modification, or destruction.

These measures include encryption of sensitive data (payments) and security protocols for accessing our servers.

 

7. Sharing of Data with Third Parties

 

We do not sell or rent your data to third parties. However, we may share your data with:

• Service providers (e.g., Stripe for payments) who act as data processors and are required to maintain confidentiality.

• Legal/tax authorities (e.g., URSSAF, CESU) when necessary to comply with legal obligations or facilitate administrative procedures.

 

In all cases, we ensure that these third parties comply with data protection regulations.

 

8. Your Rights Regarding Personal Data

 

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.

• Right to rectification: Request correction of inaccurate or incomplete data.

• Right to erasure: Request deletion of your personal data, except where necessary for contract execution or legal compliance.

• Right to restrict processing: Request restriction of data processing under certain conditions.

• Right to data portability: Request your data in a structured, commonly used, and machine-readable format.

• Right to object: Object to certain data processing, particularly for personal circumstances.

 

To exercise your rights, contact us at contact@agencemage.com. We commit to responding within 30 days.

 

You may also file a complaint with the French Data Protection Authority (CNIL) if needed.

 

9. Use of Cookies

 

We use cookies to enhance the user experience on our application. Some cookies are necessary for core functionality, while others help analyze feature usage.

You can manage cookie preferences via your device or browser settings. If non-essential cookies (analytics, marketing) are used, your consent will be requested via a cookie banner upon your first visit.

 

10. Notifications

 

10.1 Service Notifications

 

We send notifications to ensure proper service operation, including:

• Reminders for service bookings,

• Service confirmations or cancellations,

• Messaging updates between providers and clients.

 

These notifications are essential for managing your account and booked/provided services.

 

10.2 Marketing and Promotional Notifications

 

With your consent, we may send marketing or promotional notifications (special offers, new services, etc.).

You can manage notification preferences in the app settings.

 

10.3 Notification Management

 

You can enable/disable marketing notifications anytime while keeping essential service notifications active.

 

11. Integration with URSSAF and CESU APIs

 

For social declarations and service management, we use APIs provided by URSSAF and CESU to facilitate administrative and tax processes for providers and clients. These integrations allow:

• Declaration of provider services and income to URSSAF.

• Management of declarations and payment of social contributions for clients using CESU.

 

Data required for these declarations (provider/client ID, transaction amounts, tax data) is securely transmitted via these APIs, ensuring GDPR compliance.

 

12. Changes to the Privacy Policy

 

We reserve the right to modify this Privacy Policy at any time. Users will be informed of significant changes via app notifications. The updated version will include the last modification date.

 

13. Publication Director

 

The publication director for the MAGE application is Pierre WAGE, President of MAGE SAS.

For legal questions about the application or data protection, contact:

• Headquarters: 126 Rue Perronet, Neuilly-sur-Seine 92200

• Email: contact@agencemage.com

 

14. Contact

 

For any questions regarding this Privacy Policy, contact us at contact@agencemage.com.

 

Last updated: February 19, 2025